Wheatgrass juice

Cancellation and Return Policy

This Cancellation and Return Policy (“Policy”) sets forth the terms and conditions for cancellation and returns related to the wheatgrass juice subscription (“Subscription”) offered by The Green Gear.

Return Policy: The Company does not have a general return policy for the wheatgrass juice product unless it is directly related to the quality and condition of the product. In such cases, the Company will replace the old wheatgrass juice (100ml) with new wheatgrass juice (100ml). The old wheatgrass juice (100ml) will be collected back by the Company.

Customer Dissatisfaction: In the event of customer dissatisfaction with the product, the Company will evaluate the situation and determine if the dissatisfaction is due to quality issues. If it is determined that the dissatisfaction is not related to the quality of the product, the Company reserves the right to deny a return or replacement.

Fraudulent Activity: The Company reserves the right to stop the subscription of any customer found engaging in fraudulent activity, such as attempting to replace the juice while returning or any other form of dishonesty.

Acknowledgement and Acceptance: By subscribing to the wheatgrass juice Subscription, the customer acknowledges and accepts the terms and conditions outlined in this Policy.

  • AUTO-PAY System: The Company does not currently utilize an auto-pay system for its Subscription services.
  • Delivery Start Date: Upon commencement of the Subscription, the delivery of wheatgrass juice will begin within 7-10 days after the subscription date.
  • Customized Product: Wheatgrass juice is a customized product specifically grown for each subscribed customer.
  • Cancellation Request: In the event that a customer wishes to cancel their Subscription in the middle of the month, the customer must submit a cancellation request to the Company.
  • No Refunds: Due to the customized nature of the wheatgrass juice product, the Company does not offer refunds for any remaining portion of the month in the event of a cancellation request. This is because the wheatgrass has already been grown and prepared specifically for the customer.

By subscribing to the wheatgrass juice Subscription, the customer acknowledges and accepts these terms and conditions outlined in this Cancellation Policy.

Return & Replacement Policy for Domestic Orders

The Products purchased from ‘The Green Gear’ are subject to return and replacement or exchange as per the Return & Refund Policy within the applicable return or replacement period if you’ve received them in a condition that is physically damaged or different from their description on the product detail. Return or replacement will be processed if you write to us within 48 business hours of receiving the product and only if the following conditions are met:

1.1 It is agreed that the product is damaged while in transit or during the delivery process.

1.2 The product received by you is evidentially different from what had been confirmed by you while placing the order;

1.3 The product is returned in its original condition (with brand’s/manufacturer’s box, original sales receipt, and all the accessories therein).

In the event that any of the above conditions are fulfilled, we will replace your ordered products or initiate a refund, provided that you agree to the following:

1.4 You agree to raise your request at  info@greengearg.co.in  and enter your Order Number & Email ID/ Mobile Number  highlighting the following:

1.4.1 Clear images and videos of the damaged products, leakage or spillage if any, mono-carton and outer packaging images. Please note that the video must clearly showcase the unboxing of the package in order to evidence the damaged products, leakage or spillage.

1.4.2 In the event of any product missing in the package or a wrong product being delivered or issue with the weight of the product, you agree to share with us clear images and video clippings taken while unboxing the package and of the open package along with the products received for our understanding and confirmation.

1.4.3 Once, the aforementioned details are received; you agree to provide us at least 5 business days time to look into your complaint and revert back to you with a resolution. If on the basis of the evidence shared by you, we determine to approve your order return//exchange request, you will be duly informed of the same in writing and a reverse pick up of the product will be arranged from our end.

1.4.4 All ordered products which have been approved to be exchanged from our end will need to be returned in the same condition and packaging as it was received and handed over to our pick up Logistic Service Provider. Notwithstanding the above, this shall not apply in an instance where there has been visible damage or breakage caused to the product containers during the transit and the same shall be replaced by us without any cost. Provided that, you agree to share the images and videos of the damaged products while unboxing for our record and confirmation for replacement.

1.4.5 Once the return package is received by our warehouse team, we will conduct a quality check of the product and also validate the product weight.  The exchange or replacement of the order will be processed within 48-72 business hours once the quality and weight check is completed and you will be provided with the new consignment tracking details vide an Email on your registered Email Id.

1.5 Note:

Do note that any exchange or replacement refund request with respect to our Gifting collection will not be applicable for exchange or return unless the said Gift Boxes have been physically damaged at the time of delivery and necessary evidences in terms of images and videos have been furnished within 24 business hours of receipt of such damaged Gift Boxes.

Refund Policy for Domestic Orders

2.1 In the instance of product refund being approved, the ordered products will be picked up from you by our pick up Logistic Service Provider. Once the  same is received by our warehouse team, a quality and weight check of the product will be conducted and basis the approval received, refund will be initiated within 48-72 business hours of the return. The refund amount once processed will reflect in your account within 10-15 business days.

2.2 Any payment made by you vide Cash on Delivery mode shall be refunded once you share your Bank Account/UPI details with us from your registered Email ID. The refund amount once processed, will reflect in your account within 10-15 business days. Provided that apart from the said mode of refund, no other form of refund will be encouraged or accepted.

 

Please note that any request for replacement, exchange or refund the above shall not apply under the following conditions:

4.1 Replacement or Exchange of product due to reasons including personal dislike for the product; dislike of the fragrance; dislike of color, consistency or texture, or any personalized opinion about the product cannot be approved for return or exchange or refund.